Reference

Privacy Policy for Your umototo Account

Our Privacy Policy explains how umototo handles the details you provide when you open an account, sign in from a mobile device, or use DANA, OVO, GoPay and…

Account dataWallet recordsCookie choicesPolicy requests
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umototo Privacy Policy for Your umototo Account
CONTACT THE DESK

Privacy Help Beside Your Account

A clear contact route matters when a Privacy Policy question affects your account or wallet record.

Policy questions Use the support route shown in your account when you need to ask how…
Wallet record check If a DANA, OVO, GoPay or QRIS receipt appears connected to the wrong account…
Account access For a Privacy Policy request after phone verification, begin from your signed-in account and…
DATA HANDLING

What umototo Keeps and Why

We explain the practical handling behind this Privacy Policy rather than hiding it in broad wording.

Account details

We use the details supplied during account opening to create your profile, complete phone verification and connect your sign-in with the correct account. Keeping these details accurate helps us avoid sending a policy response to the wrong person.

Device signals

When you move from mobile login to the lobby, limited device and session signals can help us spot unusual sign-in activity. These signals support account protection; they are not a reason to request your device passcode or wallet credentials.

Cookies

Cookies can remember a setting or maintain a sign-in session while you move between account pages and the cashier path. Your browser controls cookie choices, and our Privacy Policy explains the effect of limiting them on account access.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be stored with the related cashier event. We use that link to check receipt and status questions, not to collect your wallet PIN or one-time code.

Retention questions

Retention depends on the data category, the account relationship and legal requirements that apply to the request. Ask through support for the category you mean, such as phone verification, device activity or a QRIS payment reference.

Change requests

If an account detail is incorrect, contact us from the signed-in account where possible and describe the correction clearly. We may verify your phone-linked account before changing a record, so another person cannot alter your profile.

Privacy Policy Questions for Indonesia

These Privacy Policy answers address the points you are most likely to check before opening an umototo account. They cover the account step, mobile behaviour, cookies, payment references, correction requests and access wording. If your situation does not fit one answer, use the support route shown in your account and include the smallest amount of detail needed to identify the request.

The umototo Privacy Policy covers details linked to account opening, phone verification, sign-in, device sessions, cookies, support contact and cashier references. It also explains how we handle records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone number to complete the account step and connect sign-in activity with the correct account. Phone verification can also help us confirm that a Privacy Policy request or correction request comes from the account holder rather than another person.

Yes. The Privacy Policy covers limited device and session signals created when you sign in on mobile and move toward the lobby. We use them for account protection and session handling, while your device passcode and wallet credentials remain private to you.

A DANA or QRIS reference may be kept beside the related cashier event so we can check a receipt or status question. We do not need your wallet PIN or one-time code for that check, and the same approach applies to OVO, GoPay and bank transfer.

You can ask us to correct an account detail through the signed-in support path. Describe the field that needs changing and provide the account phone number when requested. We may verify ownership before applying the change, so the record stays linked to you.

The retention period depends on the type of record, the account relationship and legal requirements that apply. The Privacy Policy sets out the relevant approach, and support can address a question about phone verification, cookie activity or a payment reference.

Account access depends on local law, and you should check that condition before opening an account. Where local law permits, you can read the Privacy Policy from mobile or desktop and contact support through the account route shown for your region.

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